I keep getting emails from people asking me extremely elementary questions about Charley that would be answered for them if they just read the #%*^ing FAQ. I got another one today: “Exactly what is this Charley Project all about?”
Sometimes I just don’t reply to these emails at all. I can’t keep up with my real correspondence, let alone stuff like this. Sometimes (as in this instance) I politely direct the person to the FAQ. Most of the time I just answer the question.
I’ve thought about putting a little note next to my email address saying “please read the FAQ before you write me” but that probably wouldn’t work. Hiding my email address IN the FAQ wouldn’t work either. I suppose there’s no way to force viewers to read the thing, but I sure wish they would. It’s a waste of my time and theirs when they write me with questions that have already been answered on the site itself.
EDIT: Okay, I feel like a jackass now. The guy’s a reporter who had read my FAQ and just wanted a direct quote from me to put in an article. All the stuff I said above stands, though, when speaking generally.