Hi all. As I mentioned earlier, I was in Facebook jail for a month due to a meme I posted that their AI moderator thought violated Facebook’s TOS, when in fact it didn’t.
The restriction was supposed to end this morning. I wake up to discover that Facebook has extended it till February.
This is, as far as I can tell, not even an actual decision on Facebook’s part but an error. They’d given me another strike, then like literally two seconds later they told me they’d made a mistake and removed it… supposedly. Except apparently they forgot to remove it. They only say they did.
Facebook’s mistake is making it impossible for me to run my Charley Project page on there (they won’t let me add stuff or make changes to my page), which is a pretty big problem for me. I tried to add another account as an editor to the Charley Project page, so someone could still post stuff. But it won’t let me cause it won’t let me run the page. So as far as the followers of that page are concerned, I’ve vanished without a word. Some of them have started to contact me on their own to ask if I’m all right. Many of them don’t even realize the Charley Project is also a separate entity outside Facebook.
No, there’s nothing I can do about this. I can’t talk to customer service. Facebook, as far as I can tell, literally has no customer service employees. And it has only 15,000 human moderators for a company that serves over a billion people. Almost all moderation is done by AI technology and it makes a lot of mistakes, which is why I’m in Facebook jail in the first place.
This is actually starting to cut into my income as well since I think a lot of donors were Facebook followers. Oh, well.
I’m not in the best of moods.
The Charley Project Blog 