So I finally complained

I wrote to my host to complain about being unable to get anything done and he wrote back,

“The problem isn’t probably related to the work we’re doing, but related to tighter restrictions we put in place to limit the number of active connections to a site before we block the IP (in order to catch DDOS type attacks). We can put a whitelist in for you that will resolve your issues…”

Here’s to hoping things will return to normal then.

4 thoughts on “So I finally complained

  1. Leaman February 8, 2018 / 3:06 pm

    Yeah right. I’d say the problem is definitely related to the work they’re doing. Things aren’t going right, and they’re having to restart services, or whole servers, many times throughout the day.

    I’d check your contract for a service level agreement (SLA). This is a guarantee of x-number percentage of uptime for your server. Most good web hosts will offer 99-point-something percent uptime, with “five nines” being the gold standard (99.999% uptime). If they’re not living up to their SLA, you can at least get a refund.

    • Meaghan February 8, 2018 / 3:08 pm

      Things have been going splendidly ever since he emailed saying he had whitelisted me.

    • Meaghan February 8, 2018 / 6:30 pm

      I might add that the guy who runs my hosting company is a friend of my dad’s. I’ve used him for 14 years now and the experience has always been good.

      • Leaman February 8, 2018 / 6:54 pm

        That many years of solid service definitely speaks for itself.

        The approach to fending of DDOS attacks just sounded unusual to me. Usually a host’s firewall will detect that type of attack and ban an IP, or range of IPs, rather than shutting down *all* connections.

        I also had to wonder who would have reason to attempt a DDOS on Charley Project in the first place.

        But if it’s all good now, that’s all that matters!

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