I’m almost completely incommunicado right now, because we fell behind on our Comcast bill and are stuck in the barren wasteland known as “no internet, no Netflix, no cable.” I’ve been reading and playing Sims 3 a lot.
Michael’s roommate called Comcast to try to fix the problem. Even though his name is on the account as an authorized person to talk to, the lady wouldn’t even tell him how much was owed. She finally snapped that we should “pay our effing bill next time.” Except she didn’t say “effing.” M.F. asked to speak to her supervisor, and when that person came on the line he asked to speak to HER supervisor, explaining that the customer service rep had committed an egregious offense and he wanted to speak to someone higher level. When he told Supervisor #2 what happened, the guy was like, “She said what?” And he said he would have a talk with her and probably she would not be coming back to work. Any customer service rep who curses at people who are are trying to get a legitimate problem fixed, is not cut for customer service.
I hope they actually did fire her. Comcast is notorious for its terrible customer service.
Right now I’m at the library. I only came to look up how to fix the Sims 3’s dreaded “error code 12” and see about trying to stay ahead of the tide of emails. (Current number: 179.)
I should be back in a few days, I hope.