This is turning out to be a remarkably unproductive month

I’m almost completely incommunicado right now, because we fell behind on our Comcast bill and are stuck in the barren wasteland known as “no internet, no Netflix, no cable.” I’ve been reading and playing Sims 3 a lot.

Michael’s roommate called Comcast to try to fix the problem. Even though his name is on the account as an authorized person to talk to, the lady wouldn’t even tell him how much was owed. She finally snapped that we should “pay our effing bill next time.” Except she didn’t say “effing.” M.F. asked to speak to her supervisor, and when that person came on the line he asked to speak to HER supervisor, explaining that the customer service rep had committed an egregious offense and he wanted to speak to someone higher level. When he told Supervisor #2 what happened, the guy was like, “She said what?” And he said he would have a talk with her and probably she would not be coming back to work. Any customer service rep who curses at people who are are trying to get a legitimate problem fixed, is not cut for customer service.

I hope they actually did fire her. Comcast is notorious for its terrible customer service.

Right now I’m at the library. I only came to look up how to fix the Sims 3’s dreaded “error code 12” and see about trying to stay ahead of the tide of emails. (Current number: 179.)

I should be back in a few days, I hope.

6 thoughts on “This is turning out to be a remarkably unproductive month

  1. holly April 25, 2013 / 3:16 pm

    Hope it all gets worked out soon.

  2. Saffy April 25, 2013 / 3:39 pm

    I’ve heard plenty of stories about Comcast and how they suck canal water.

  3. ComcastMark April 25, 2013 / 5:29 pm

    I am sorry for the unacceptable experience. We’ll make sure this is looked into and assist further. Will you please contact me and provide the account info so we can look into?


    Comcast Corp.
    National Customer Operations

  4. Jeannee Waseck (@63Jeannee) April 26, 2013 / 12:04 am

    Its interesting u should post this NOW, because I just bunked into yet another problem w/ Comcast AND there terrible customer service today – different from yours, but suffice it to say that even when they charge u an arm and a leg, no one is running around to give you ACTUAL SERVICE ;-

  5. Peg April 26, 2013 / 12:35 pm

    RE: Sims 3 error code 12. I used to get those ALL the time and it was so frustrating! Since I did the following, I haven’t had one in over a year.
    First, go to this link and follow the directions:

    I also use two mods (I used to be anti-mod, but the dude who makes these mods is amazing) Overwatch and MasterController from Overwatch cleans up stray cars and stuck sims. It sits in the background and does its thing and you barely know it’s there.

    The memory thing was the crucial part, tho. Hope it helps!

    • Meaghan April 27, 2013 / 12:39 am

      Thanks for the advice!

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